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Services

Technology operations with one clear owner.

EFROS connects managed IT, cybersecurity, system integration, and governance under one contract, one escalation path, and one team accountable for the result.

Three service tiers

Choose the operating depth your business needs today.

Each tier has a defined scope, clear ownership, and a path to add the next layer as your environment and obligations change.

Tier 1

Core IT

Reliable foundations for every user, device, and business application.

Core IT gives your team a dependable place to go for the daily work that keeps operations moving. EFROS manages the basics with discipline: requests are owned, changes are documented, and the environment stays visible to the people responsible for it.

  • Helpdesk and user support
  • Microsoft 365 administration
  • Identity and access hygiene
  • Device management and patching
  • Backup monitoring
  • Network and endpoint health checks

Tier 2

Secure Operations

Security controls operated as part of daily IT, not as a separate afterthought.

Secure Operations extends Core IT with proactive prevention and the control coverage most organizations need before they are ready for a full SOC relationship. EFROS keeps the findings register connected to the people who can fix it.

  • Everything in Core IT
  • EDR with behavioral detection
  • Email security hardening
  • Microsoft 365 security baseline
  • Vulnerability management
  • Security awareness
  • DNS, SPF, DKIM, and DMARC enforcement
  • Backup and disaster recovery validation

Tier 3

Fortress SOC

A 24/7 Security Operations Center with response authority and executive visibility.

Fortress SOC adds continuous monitoring, SIEM and log visibility, threat detection, and incident response with pre-authorized containment. When a critical incident is detected, the team follows documented runbooks and acknowledges P1 incidents within 30 minutes.

  • Everything in Secure Operations
  • 24/7 SOC and SIEM/log monitoring
  • Threat detection and intelligence
  • Pre-authorized incident containment
  • Compliance support and evidence tracking
  • Quarterly executive risk reporting
  • Annual security roadmap

Specialized programs

Programs for the obligations that do not fit inside a generic package.

AI Governance Program

If your teams use generative AI in regulated workflows, governance needs to be concrete. EFROS creates an inventory of use cases, classifies risk, maps owners and controls, and keeps the evidence current. The program is mapped to the NIST AI Risk Management Framework, ISO/IEC 42001, and applicable state requirements such as Colorado SB 26-189, NYC LL144, and California AB 2013.

  • AI use-case inventory and risk classification
  • Policy, control, and evidence mapping
  • Review cadence for evolving state requirements

Compliance & Readiness Services

EFROS turns a framework into an operating rhythm. We connect policies to technical controls, named owners, findings, and remediation evidence so readiness is visible between audits. Coverage can include CMMC 2.0 Level 2 and NIST SP 800-171, HIPAA, NYDFS Part 500, GLBA, FFIEC, and SOX.

  • Control inventory and evidence register
  • Gap assessment and remediation planning
  • Board-ready reporting and review support

Need a right-sized starting point?

Let’s map your current operating reality.

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